www.caruscappadocia.com has been prepared and made available by Carus Otelcilik A.Ş., İsali Gaferli Avcılar Mahallesi, Manav Çıkmazı Sokak No:2, Göreme, Nevşehir, by phone number +90 (384) 271 27 11, which operates the hotel under the Carus Cappadocia brand. Carus Cappadocia, with this Accommodation Services Distance Sales, It offers hotel reservation services via the Web in accordance with the terms and conditions set out in its contract.
This contract is made between Carus Cappadocia on the one hand and the individual who makes the online reservation via the Web on the other hand, who accepts the following terms and conditions of use in advance by entering and approving all requested personal information.
The services are only offered to individuals who are authorized to enter into legally binding contracts under the applicable law. The consumer who uses the services offered on the web declares that he/she has the right, authority and legal capacity to enter into contracts to create legally binding obligations regarding any liability that may arise as a result of using the services and that he/she is over eighteen years of age. In addition, the consumer undertakes that he/she is authorized to make a reservation on behalf of himself/herself, the person he/she will be staying with or the person he/she represents.
The Web enables Consumers to book accommodation. The Terms of Sale regulate the contractual relationship between the consumer and the hotel where he/she has made a reservation regarding the service provided. By checking (signing) the Terms of Sale box, the consumer confirms that the terms and conditions have been reviewed and accepted in advance; and that he/she has been informed about the web terms of use, hotel accommodation rules, reservation rules and tariffs.
The Sales Conditions will be applied to the reservation made for Carus Cappadocia. The basic features and characteristics of the hotel are presented on the hotel Web environment (https://caruscappadocia.com) before and/or after the reservation process. The content and photographs on the web are for informational purposes only.
Although every effort has been made to give a correct impression of the services provided in the representations, photographs and texts produced to describe and illustrate the hotel and/or services, there may be differences, especially due to changes in furniture and furnishings or possible renovations. In case of doubt, the consumer can contact the hotel using the contact information provided on the web for further information. In any case, the hotel cannot be held responsible for any non-material errors that may occur in this regard.
The following information is available to Consumers on the Web:
The consumer is solely responsible for his/her service choices and their suitability for his/her needs.
Carus Cappadocia cannot be held responsible in this regard. It is expressly accepted that all reservations are specific to the relevant person and cannot be transferred to third parties, in whole or in part, under any circumstances.
It is an accommodation concept and the concept details can be obtained from the Web or from the social media accounts specified in the Web. The consumer's age and identity will be checked during entry. The consumer is responsible for covering any expenses incurred due to incorrect information provided by the consumer. The consumer declares, accepts and undertakes that he/she will settle into the room at 14:00 at the earliest on the day of arrival at the hotel, regardless of the time he/she arrives at the hotel, and that he/she will leave the room at 12:00 at the latest on the day of departure, regardless of the time he/she leaves the hotel, and that he/she will pay the cost of any additional service to be provided to him/her after leaving the room.
Small breed cats and dogs are not allowed in the hotel.
This contract shall enter into force on the date the reservation in question is confirmed by the hotel and shall automatically terminate when the service received by the consumer is completed, provided that no dispute arises. In the event of a dispute, this contractual relationship shall remain valid until the dispute is finally resolved.
Reservation information will be filled in by the consumer. When the consumer wants to purchase/reserve goods or services on the website, they must provide accurate, reliable, complete and fully required personal information. Carus Cappadocia is not responsible for incorrect or incomplete information entered by the consumer. Before the consumer confirms the reservation, he/she accesses the content of this contract and payment information via the link hyperlink, and by checking the boxes, it is accepted that the terms and conditions have been reviewed in advance and signed with free will.
The Hotel reserves the right to refuse or cancel a reservation based on legitimate grounds, such as an unusually high number of reservations requested or a dispute with the Consumer regarding previous reservations.
The hotel reservation process is as described: The consumer selects the hotel they want to stay in, the consumer selects the check-in and check-out dates, specifies the number of adults, infants and/or children related to the reservation, and then, the consumer selects the room type that includes the reservation total according to the search results that are suitable for their request, and then clicks the “Reservation” button, a summary of the reservation they made is presented to the consumer and the consumer has the right to make the necessary changes to the reservation, the credit card advance payment method is selected on the page where the summary is presented, the consumer fills in the “Guest Information” form with their own identity and contact information (name, surname, e-mail, country, phone number and special request information) (the information marked with an asterisk must be filled in), the consumer clicks the “I have read and accept the Sales Conditions” and “Terms and Conditions” button that can be accessed through the link, the consumer clicks the “Accommodation Services Information” button that can be accessed through the The consumer clicks on the "I have read the Payment Information Text" button and then clicks on the "I have read the Payment Information Text" button. Click on the “Make a Reservation” button, and the hotel will not ask for any credit card information via the Website will not be processed, the consumer is directed to the bank's secure payment page, if the redirection does not continue, the consumer clicks on the "Continue" button and the payment is made with the virtual pos. If the consumer completes the reservation and payment process via the Web as stated above, he/she will receive a confirmation mail stating the reservation information in detail.
When purchasing services by credit card, the consumer is obliged to pay the service fee at the time of reservation. VAT is included in the prices stated in the service fee. The website is encrypted with an SSL security certificate. During the reservation process, the credit card information to be used for payment by the hotel is not processed. The consumer will be directed to a common secure payment point for the completion and approval of the reservation process for the hotel accommodation service provided by the hotel. A secure payment tool is offered at the common payment point with a credit card. The consumer will present the credit card used for payment when making the online reservation record to the hotel staff during check-in. Third party credit cards are not accepted. Consumers who do not show their credit card will be charged again and must pay the accommodation fee in advance.
The consumer will be responsible for any damages/losses that may occur as a result of the consumer's failure to fulfill these responsibilities.
The invoice will be given to the consumer when they check out of the hotel after receiving the service. If the consumer does not receive the invoice during check-out, it will be sent to the e-mail address or address specified by the consumer. If the consumer does not specify the address to send the invoice, the invoice will be sent to the contact address. If the consumer specifies an incorrect address, does not specify the recipient, or the recipient is not at the specified address, the hotel will not be held responsible for the invoice not being received.
The invoice issuance period for the purchased service is seven (7) days, including the date the service was provided (Hotel Check-out day), provided that no month is skipped, as per the Tax Procedure Law.
Except for documented force majeure (death, accident, etc.):
According to the Türkiye Personal Data Protection Law No. 6698 ("Law No. 6698"), Carus Cappadocia has been provided to the consumer via the Web and also at the same time as the acceptance of this contract, and the consumer declares and accepts that he/she has been informed within the scope of the relevant legislation.
The Product or Service Buyer rights subject to Article 11 of Law No. 6698, the application process information regarding the use of rights and the disclosure text are always accessible at https://cappadociacavesuiteshotel.com. Carus Cappadocia never requests your password, username, credit card, reservation information or other personal information via e-mail. This practice, called "Phishing", is a scam aimed at stealing your personal information. If you receive a message that appears to be from the Hotel but requests your personal information, you should not respond.
Reasons such as adverse weather conditions, natural disasters, terrorism, military operations, social events, pandemics, epidemics, international relations, technical malfunctions, strikes and lockouts that may occur before, during or between the hotel reservation dates specified in this contract will be considered force majeure.
In the event of such situations, the hotel may discontinue providing the service or replace the accommodation at this hotel with accommodation at the same level in the same or another location. In case of force majeure, the hotel cannot be held responsible for any deficiency or non-availability of the service.
The terms and conditions of this Agreement are subject to Turkish Law. Any disputes that may arise in connection with the terms of sale, including those related to the validity or existence of these terms of use, will be resolved in Nevsehir Courts and enforcement offices in accordance with Turkish Law.
(Last Update Date: 04.08.2026)
Last updated: 04.08.2026